Face and framing problems
Common issues include a turned head, closed eyes, an open mouth, hair covering the eyes and a frame that is too tight or too wide.
- Look straight at the lens.
- Keep a neutral expression.
- Keep the eye line parallel to the top edge.
- Show the upper shoulders.
Light and background problems
Shadows across the face, objects in the background, reflections and uneven lighting make a compliant photo harder. Move to a new spot or retake it with soft front light.
File problems
A good portrait can still fail if the file is too large, rotated incorrectly or stretched by a messaging app. Check the JPG, at least 684 × 883 pixels and the 2.5 MB limit.
Sources and review date
August 18, 2026
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